Top Tech Jobs & Startup Jobs in Austin, TX

Own customer support tickets from intake through resolution or escalation. Troubleshoot issues, coordinate with Engineering, communicate proactively, document ticket status and next steps, translate enhancement requests into acceptance criteria, report on ticket trends and performance, and prioritize work based on customer impact and urgency.

Own a portfolio of manufacturing customers after implementation, retaining and growing relationships through renewals, expansions, executive engagement, and proactive problem-solving. Investigate customer workflows, identify risks and opportunities, use AI and data to analyze and prototype solutions, troubleshoot issues, and lead business reviews. Collaborate with Launch, Product, Engineering, Marketing, and Sales teams while improving account-management processes in a high-velocity, ambiguous environment.

Lead the engineering organization and technical strategy while remaining hands-on across web, mobile, backend, infrastructure, architecture, and AI. Own the technical roadmap, design scalable production systems, establish engineering standards, mentor and grow engineers, and drive AI-assisted development. Partner with Product and executive leadership to balance speed, reliability, security, scalability, and quality while building systems with Golang, TypeScript, and GCP.

Design, build, maintain, and optimize Spark and Scala ETL/ELT pipelines on AWS for terabyte- and petabyte-scale datasets. Work across S3, Snowflake, Kafka, and monitoring systems, resolve production data-quality and performance issues, write automated tests, participate in architecture and code reviews, and support on-call operations. Use generative AI to improve pipeline development, monitoring, and engineering productivity.

Own a named enterprise account patch across new-logo hunting, inbound conversion, renewals, upsell, and cross-sell. Build pipeline through AI-first outbound, manage complex Fortune 500 sales, multithread buying committees, apply MEDDPICC, develop business cases, and maintain accurate Salesforce forecasts. Partner with SDRs, renewal teams, solution advisors, and ecosystem partners while serving as the customer escalation point. Regular customer visits, executive engagement, deal reviews, and market feedback are required.

Own the $40–50M Shopify-based B2B ecommerce business as its general manager, including P&L, revenue growth, profitability, merchandising, pricing, promotions, site experience, conversion, analytics, forecasting, and the Shopify roadmap. Lead cross-functional teams and influence Marketing and Operations partners to improve acquisition, AOV, retention, margins, and expansion into new customer segments.

Leads enterprise technology strategy, architecture, governance, and operations across ERP, SaaS, cloud, custom applications, integrations, APIs, and platform support. Manages technical teams, software delivery lifecycle governance, security coordination, vendor relationships, modernization, resilience, compliance, and technology roadmaps. Partners with IT leadership and business stakeholders to ensure secure, scalable, supportable solutions aligned with organizational priorities and utility-sector requirements.

Provides part-time accounting services for nonprofit and for-profit clients, including bank and ledger reconciliations, income and expense management, financial reporting, tax filings, and administration of accounting software. The role requires independent work, strong attention to detail, and effective time management. Experience with QuickBooks Online is required, while nonprofit accounting experience and CPA certification are preferred.

Execute and coordinate market research projects from questionnaire setup through fieldwork monitoring. Program, test, and manage surveys on the Appinio platform; ensure data quality; resolve fieldwork issues; and support analysis and reporting. Collaborate with Research Consultants, Account Management, and Product teams, including integrating AI into research workflows. Manage multiple projects with strong attention to detail, organization, and ownership.

Supports communications launches and proactive campaigns across health, education, and personal finance. Develops messaging, media strategies, briefing materials, talking points, FAQs, and executive summaries; translates complex technical work into clear audience-specific narratives; monitors media sentiment and emerging risks; and coordinates cross-functional stakeholders across product, policy, legal, marketing, research, and communications.