Top Tech Jobs & Startup Jobs in Austin, TX

Manage the full post-sale customer journey to drive rapid onboarding, activation, and growth. Monitor usage, re-engage dormant accounts, remove technical blockers, run onboarding playbooks, identify upsell opportunities, coordinate cross-functionally, and use AI/tools to improve efficiency. Success measured by utilization, expansion, time-to-value, and customer advocacy.

Lead technical direction with the CTO, architect and build high-scale distributed systems, mentor engineers, ship product roadmap, manage cloud infrastructure and orchestration, enforce CI/CD, testing and fault-tolerance, and collaborate with product and business teams while leveraging AI/ML frameworks.

Manage client invoice processing, monthly retainers, account reconciliations, and collections. Post AR entries, apply payments, update customer records, prepare accruals and statements, and support accounting reporting and ad-hoc projects.

Create and iterate branded paid social static and motion assets that drive growth. Own concept-to-production pipeline, use data and channel insights to inform creative, build scalable workflows, and employ AI tools responsibly. Collaborate with performance marketing and help mentor future contributors.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.

Lead development of Monad's Financial Institutions vertical: build pipelines and advisor networks, cultivate senior institutional relationships, shape institutional narrative and positioning, manage institutional communications and ecosystem updates, monitor sentiment, and ensure operational follow-through to drive pilots and commitments from banks, exchanges, and market infrastructure providers.

Manage and grow an assigned portfolio of fleet customers through proactive outreach, adoption, retention, upsell, and cross-sell. Monitor account health, use data to prioritize opportunities, partner cross-functionally to resolve issues, maintain CRM records, and meet retention, growth, and contribution margin targets.

Own qualified B2B sales opportunities from initial prospect interest through discovery, proposal, negotiation, closing, and post-sale account management. Position AI workflows, agents, automation, and custom software solutions, manage pipeline in CRM, collaborate with internal teams for handoffs, and drive upsell, renewals, and long-term customer growth through consultative selling and experimentation.

Lead reporting and analysis across product, call center, and marketing; manage enrollment and revenue reconciliation; produce partner and carrier reports; analyze member engagement and plan performance to surface actionable insights.

Lead strategy and execution for Fenix's clean-cooking product portfolio: voice of the customer, product design and piloting, pricing, KPI frameworks, market research, UX/UI collaboration, create specs and prototypes, and train commercial staff. Work cross-functionally with engineering, operations and commercial teams and spend significant time with customers in the field.