Top Tech Jobs & Startup Jobs in Austin, TX

Lead Rackspace's AI strategy and execution with P&L accountability: improve internal productivity and cost discipline, build monetizable customer AI offerings, maintain market intelligence, and run a lean AI Labs to incubate commercial IP aligned to GTM.

Serve as technical authority for aircraft loads and aeroelastic analysis across UAV platforms. Define full-vehicle loads strategy, lead quasi-static and dynamic analyses, govern load envelopes, drive flutter/divergence evaluations, ensure loads traceability through design and flight test, and mentor loads engineers while developing standardized methodologies and tooling.

First-point-of-contact Tier 1 Customer Support Representative handling inquiries, tracking issues, coordinating shipments, maintaining records, preparing documents, routing calls, and using CRM and office tools to resolve customer needs.

Serve as primary relationship manager for third-party distribution partners to drive annuity sales, manage onboarding, provide product support and training, monitor performance, support product rollouts, and resolve escalations to grow assets and partner engagement.

Lead design, implementation, and analysis of telecommunications networks (voice, data, video, wireless). Provide technical direction, cost evaluation, network specifications, installation planning, reporting, and coordinate with other IT professionals through project lifecycle.

Respond to user inquiries via chat, email, and phone; troubleshoot product functionality and system setup; document incidents; communicate resolutions and escalations; collaborate across teams; participate in Saturday rotation; expand product knowledge and test fixes to ensure customer satisfaction and retention.

Design, build, and scale data pipelines and integrations for the TDX platform. Implement REST API integrations, ingest and unify customer data, optimize pipelines for performance and quality, ensure data security and governance, and collaborate with Product, Data Science, and customer teams to deliver reliable analytics-ready data.

Drive adoption and value realization of the Neara platform for high-value customers by embedding solutions, defining and validating ROI, delivering training and workshops, collaborating with Sales and Deployment, and identifying expansion opportunities to ensure contractual outcomes and measurable business impact.

Lead and scale digital acquisition efforts for direct-to-consumer products. Own affiliate channel strategy and partner management, multi-channel performance (paid social, search, influencer), campaign optimization (CAC/ROAS), budget allocation, reporting, creative testing, and cross-functional collaboration to drive account growth and ROI.

Lead and scale an outcome-driven Customer Success organization: define customer journeys, drive retention and expansion, partner with Sales/Product/Implementation, build forecasting and account planning, translate feedback into product recommendations, recruit and develop CS team, and leverage tooling and automation to improve efficiency and customer value.