Top Tech Jobs & Startup Jobs in Austin, TX

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Develops and executes sales strategies for NAMSA’s Clinical and Consulting portfolio, manages key accounts and territories, builds client relationships, secures new business, leads business reviews, recommends pricing, maintains CRM data, and collaborates with sales, operations, leadership, and marketing. Requires technical B2B sales experience, preferably selling clinical consulting or CRO services to medical device companies. Travel up to 50% is required.

Cultivates and stewards major donors across the Southwest by identifying prospects, scheduling in-person meetings, making funding asks, maintaining donor relationships, communicating organizational impact, tracking activity in a CRM, and collaborating with the Development team to achieve fundraising goals. The role requires regular regional travel, substantial phone engagement, and occasional work outside normal business hours.

Prospect and qualify potential US customers through cold calling, email, social media, networking, and other outbound channels. Explain SOCRadar’s cybersecurity solutions, build relationships with decision-makers, manage prospecting activity and pipeline records, collaborate with sales teams, monitor cybersecurity market trends, and meet lead-generation and qualified-opportunity targets.

Develop and optimize integrated, multi-channel marketing campaigns using audience research, analytics, SEO, AEO, and GEO strategies. Coordinate campaign planning, reporting, content distribution, and cross-functional communications while using platforms such as Asana, Google Analytics, WordPress, Mailchimp, and Sprout Social. Provide actionable performance insights and marketing strategy consultation to internal teams and external partners.

Develops, implements, maintains, tests, and troubleshoots software applications supporting company systems. Collaborates with business analysts and lead developers to analyze requirements, design solutions, document functionality, conduct code reviews, support QA and deployments, manage version-controlled code, and resolve production defects. The role participates in software development projects, communicates progress, and provides on-call night support.

Lead technical discovery, customized demonstrations, and proofs of value for enterprise CTEM customers. Map vulnerability, asset, ticketing, and remediation workflows; integrate customer tools; prove exposure-management outcomes using customer data; and communicate findings to engineers, CISOs, and executives. Maintain presales deal information, provide product feedback, create reusable demo and POV assets, and expand expertise into third-party risk management and cyber risk quantification.

Investigate complex customer technical issues involving APIs, SDKs, source code, logs, and payment integrations. Reproduce problems, create actionable engineering escalations, support incident management, and communicate findings to customers. The role also coaches support teammates, improves documentation and processes, identifies recurring issues, leads retrospectives, and manages cross-functional projects. Payments experience is preferred, while familiarity with Ruby on Rails, React, Android, iOS, Zendesk, Jira, and AI-enabled support is valued.

Own technical wins for strategic enterprise sales, partnering with Account Executives to discover customer needs and develop production-ready solutions. Build proofs of concept, demonstrations, prototype AI agents, and supporting tools while engaging AI teams, data platform teams, and enterprise architects. Apply hands-on experience with LLMs, agents, data science, machine learning, or data engineering to explain how agents retrieve data and use business context.

Resolves user inquiries and issues through support tickets and calls, serving English-speaking users globally. Escalates product issues to relevant teams and contributes to product improvement. The role requires empathy, strong communication, objection handling, adaptability, stress resilience, interest in emotional well-being, and willingness to work approximately six night shifts monthly.