Top Tech Jobs & Startup Jobs in Austin, TX

Provides ticket-based technical support for Dynatrace Digital Experience products. Responsibilities include triaging requests, configuring Dynatrace, creating synthetic monitoring scripts, analyzing performance and availability data, conducting root cause analysis, performing customer health checks, delivering technical training, documenting solutions, and supporting internal enablement. The role requires web and mobile technology knowledge, querying skills, data analysis, customer communication, and at least annual travel for a team meeting.

Leads a team of technical product experts delivering Dynatrace configuration, consultation, and ticket-based support to customers and internal teams. Manages daily operations, ticket intake, triage, routing, escalations, capacity, and delivery quality. Coaches team members, develops technical specialization, improves processes, monitors performance, and reports on service trends and customer satisfaction. Collaborates with leadership and stakeholders to ensure scalable, consistent, high-quality customer experiences.

Manage and grow strategic insurance distribution partnerships, including wholesale and complex agency relationships. Develop acquisition strategies, multi-tier relationship plans, and profitable premium growth initiatives. Represent the company at partner meetings, seminars, trade shows, and conferences. Track portfolio performance, industry trends, forecasts, and OKRs while collaborating cross-functionally on process improvements and strategic programs. Strengthen partner relationships and drive retention, production, and profitability.

Owns new business and expansion sales across higher education institutions in the United States and Canada. The role manages full-cycle enterprise software deals, applies MEDDICC qualification, builds executive relationships and internal champions, navigates complex procurement and approval processes, maintains accurate Salesforce forecasts, and collaborates with internal and channel teams to drive implementation and account growth. Travel to campuses, client meetings, and industry events is required as needed.

Conduct application security assessments, threat modeling, code reviews, and manual penetration testing across web applications, APIs, cloud services, appliances, and AI-enabled features. Coordinate external penetration tests, validate vulnerabilities, track remediation, and verify fixes. Improve SAST, SCA, secrets detection, container scanning, SBOM, supply-chain, and CI/CD security workflows while advising Engineering on secure design and risk prioritization.

Lead Hometap’s demand generation strategy, paid acquisition channels, media budget, forecasting, attribution, and funnel optimization. Manage Google Ads, Microsoft Advertising, Meta, TikTok, YouTube, and emerging channels while optimizing for downstream lead quality and business outcomes. Partner with Finance, Business Operations, Creative, Product, and Analytics; oversee an agency; present recommendations to executives; and build and mentor the marketing team.

Own long-term relationships with enterprise legal and marketing teams from go-live through renewal. Drive product adoption, expansion, account health, executive business reviews, measurable customer value, and renewal support. Configure the platform, analyze usage, manage customer cadence, translate feedback into product input, and build Blee’s customer success playbook. The role requires enterprise SaaS experience, technical fluency, executive communication, and 10–20% customer travel.

Lead security architecture and design reviews, define standards for protecting sensitive healthcare data, build automated defenses, improve monitoring and incident response, redirect technical strategy, translate complex security objectives into engineering requirements, and mentor engineers through rigorous code and design reviews.

Own regional marketing strategy and pipeline growth for a sales territory. Plan and execute regional events, account-focused campaigns, digital and content programs, and partner marketing initiatives. Manage campaign budgets, logistics, agencies, measurement, and reporting while coordinating with sales, channel partners, and cross-functional marketing teams. Mentor regional marketers, improve team processes, and use data and AI-assisted automation to optimize performance. The role supports a global sales region and requires up to 50% travel.

Own complex enterprise customer escalations from engagement through resolution, coordinating Engineering, Support, Product, Customer Success, and Sales. Lead executive communications, maintain customer-facing resolution plans, manage commitments, coordinate with Incident Managers, and oversee post-escalation reviews and relationship repair. Develop escalation playbooks and process improvements while providing globally distributed, on-call support for high-severity customer situations.

Handles inbound and outbound policyholder calls to retain, resell, and recover life insurance policies. Explains coverage and premiums, recommends policy adjustments, collects delinquent payments, updates records, and follows up on solutions. The role requires empathetic communication, accurate documentation, independent judgment, and achievement of contact center KPIs. AM and PM shifts include different cancellation, recovery, payment collection, and written communication responsibilities.

Leads Statara’s Data Products & Engineering department, setting technical direction, managing teams, and overseeing Snowflake-based data infrastructure. Shapes scalable adtech and customer data solutions, supports pre-sales and client discussions, guides architecture and validation, and aligns Product, Data Science, Engineering, and Business Development. The role balances platform reliability, data governance, product roadmaps, commercial opportunities, and the conversion of custom solutions into repeatable data products.