Top Tech Jobs & Startup Jobs in Austin, TX

Guide applicants and admitted candidates from consultation through enrollment using phone and email outreach. Explain program value, fees, payment options, curriculum, and alternatives; address objections and remove enrollment blockers. Support employer-sponsored enrollment with ROI materials and communications, maintain accurate CRM pipeline notes, meet contact goals, and share recurring questions with admissions and marketing teams.

Evaluate AI model requests and responses against customer-specific policies, taxonomies, and rubrics. Analyze conversation context, distinguish nuanced policy boundaries, write evidence-based rationales, identify policy gaps, participate in calibration, and improve evaluation frameworks. The role requires consistent judgment, precise communication, adaptability across policy domains, and mature handling of sensitive content.

Build high-quality, scalable, maintainable software with a small engineering team. Coach client teams on modern development practices, use test-driven development, and continuously develop technical skills through training and learning opportunities. The role is designed for a software engineer with React and Node.js expertise and at least three years of experience, with remote work flexibility.

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Design and deploy scalable, low-latency machine learning systems, including training, inference, and production infrastructure. Integrate LLMs and traditional or specialized models for NLP, speech, forecasting, and recommendations. Optimize real-time ML pipelines, implement MLOps and reinforcement-learning systems, and collaborate with engineering, product, infrastructure, data science, customers, and partners. The role requires strong Python development, cloud, microservices, messaging, serverless, database, testing, and deployment expertise.

Prepare, sort, and scan hardcopy documents into high-quality electronic images while meeting daily production goals. Maintain document order and sequence, follow imaging procedures, complete tracking documentation, communicate production updates, and keep the work area clean. The role requires sustained attention to detail, accuracy, independent work, and the ability to lift up to 50 pounds.

Designs, configures, tests, and maintains enterprise service management workflows, integrations, automations, dashboards, and reports. Translates business requirements into technical solutions, leads workflow design, supports system upgrades, troubleshoots issues, documents processes, and collaborates with stakeholders, vendors, and IT teams. The role also contributes to strategic planning, project delivery, training, process improvement, and mentoring while supporting telecom and ITIL-based service management operations.

Support and administer assigned business applications, including troubleshooting, monitoring, user security, backups, disaster recovery, upgrades, release management, vendor coordination, and operational improvements. The role also coordinates application user groups, change management, project activities, and cross-department planning while ensuring systems remain reliable, secure, current, and efficient.

Supports the full recruitment process, including candidate sourcing, screening, interview coordination, offer discussions, applicant tracking, and onboarding assistance. Builds candidate pipelines, partners with hiring managers, communicates with stakeholders, and promotes a positive candidate experience. The role requires bilingual English and Spanish communication, strong organization, confidentiality, adaptability, and Microsoft Office proficiency.

Supports home services campaign execution by coordinating client communications, onboarding, asset management, leads, permits, incentives, compliance, troubleshooting, and escalations. Collaborates with analytics, finance, legal, compliance, sales offices, and other partners to maintain service quality and client satisfaction. Tracks KPIs, expansion opportunities, offers, and product updates while maintaining SOPs, action logs, and program documentation. Uses CRM, reporting, project management, and AI-assisted tools to improve accuracy and efficiency.