Top Tech Jobs & Startup Jobs in Austin, TX

Lead Vendor, Verification, and School support operations by owning KPIs and SLAs, developing operational strategies, coaching frontline Support Specialists, managing risk, and improving workflows. Partner with Strategy, Growth, and Support leaders to translate business goals into execution, use performance data to identify improvements, and ensure consistent service quality and customer experience across programs.

Design and deploy custom AI-enabled legal workflows and vault templates for large law firms. Lead client discovery, pilots, and adoption; represent customer needs to product and engineering; create client-facing resources and support sales/post-sales to drive sustained usage and product improvements.

Own end-to-end EAM implementations from analysis through go-live. Lead customer workshops, translate business requirements into platform configurations, configure workflows, structures, integrations, and reporting, and manage multiple projects within scope, budget, quality, and timelines. Train users and support adoption while collaborating with consulting, product, and support teams. Contribute to improving implementation practices and explore AI-driven optimization opportunities.

Develop and maintain features for a podcast subscription platform using PHP and Laravel. Scale the application, support user and administrator experiences, build website embeds and third-party integrations, and help apply AI tools to accelerate development and improve code quality and security. Collaborate within a small, Agile-oriented remote team while evaluating technologies and influencing the evolving product stack.

Administer and optimize the Filevine legal technology platform for client law firms. Advise on configurations and workflows, troubleshoot technical issues, manage feature rollouts, support onboarding and offboarding, audit business processes, and drive platform adoption. The role also includes creating documentation, training users, providing technical support, managing integrations and automation, and leading cross-functional initiatives during Eastern Time Zone hours.

Owns the end-to-end quote and change order tracking process, including request logging, turnaround monitoring, quote review, aging follow-up, status updates, and contract linkage. Produces reporting and revenue or cash flow forecasting support, coordinates with Sales, Accounting, Project Management, and commercial engineering, and ensures accurate handoff from awarded quotes to active projects.

Leads US People Operations and serves as the senior HR business partner for employee relations, employment-law compliance, union matters, benefits, leave, payroll workflows, HRIS integrity, performance management, policies, and HR analytics. Manages the US HR team, advises organizational leaders, oversees investigations and conflict resolution, maintains compliance across jurisdictions, and partners with Finance and HR leadership on compensation, budgets, and workforce planning. The role is fully remote within the United States with occasional travel.

Implement and maintain full-stack features for a career-intelligence platform: architect NestJS/Next.js applications, manage PostgreSQL schemas and queries, build responsive UIs with Tailwind, integrate LangChain-powered AI, implement authentication with Clerk, and create end-to-end tests and automation with Puppeteer to ensure launch readiness and performance.

Partners with enterprise and MSP customers to identify network automation opportunities, analyze network environments and ITSM data, and architect automation solutions using NetBrain Runbooks, Qapps, Dataviews, and integrations. Trains customer engineers to maintain and expand automation capabilities, collaborates with vendor partners, researches automation content, and delivers reliable troubleshooting and network operations solutions.

Manage a portfolio of mid-market SaaS customers through onboarding, adoption, health monitoring, training, business reviews, renewals, and expansions. Act as customer advocate, collaborate cross-functionally to resolve issues, standardize CS processes, and drive gross revenue retention and product usage.