Top Tech Jobs & Startup Jobs in Austin, TX

The ServiceNow Analyst will implement, configure, and support ServiceNow solutions across ITSM, ITOM, ITAM, CMDB, and IRM. Responsibilities include developing scoped applications, workflows, integrations, Service Portal and Workspace components, CMDB and CSDM capabilities, Discovery, Service Mapping, and data normalization. The role also requires troubleshooting server- and client-side issues, optimizing performance, following upgrade-safe practices, supporting platform upgrades, and collaborating with multiple stakeholders on daily operations.

Handle inbound leads from ADT marketing and partners, consultatively qualify customers, close sales, schedule installation appointments with field technicians, perform follow-up and transfers to resolve issues, and ensure customer satisfaction. No outbound cold calling; training provided.

Sources and engages technology candidates across software engineering, infrastructure, data, cybersecurity, AI, and emerging technology roles. Partners with recruiters and hiring managers to define search strategies, conducts outreach and initial screening, maintains Greenhouse ATS data, and supports market mapping, competitive intelligence, diversity sourcing, messaging, and playbook development. The role requires managing multiple searches independently in a fast-paced remote environment.

Own the strategy and roadmap for Dremio Cloud’s platform infrastructure, including control and data planes, regional networking, observability, reliability, provisioning, capacity planning, self-healing, and cost optimization. Define operational models for private and sovereign deployments, use telemetry and customer signals to guide improvements, and collaborate with engineering, cloud operations, security, finance, and revenue operations. Drive technical alignment, documentation, enablement, and smooth issue transitions across teams.

Leads a software support team responsible for production reliability, defect triage, code maintenance, deployments, vulnerability remediation, testing, and operational response. Develops and reviews code, coordinates Agile delivery, monitors production concerns, communicates risks, and partners with engineering, infrastructure, IT, QA, product, and customer experience teams to maintain secure, supportable digital learning applications.

The Director of Business Development will seek new management agreements, develop relationships, conduct property tours, and collaborate on strategy for growth.

Owns CX quality assurance across multiple support teams and channels, including interaction audits, scorecards, calibration, coaching, reporting, and QA automation. Manages lab and phlebotomy partner relationships, diagnostics metrics, escalations, and issue resolution. Works directly in Zendesk handling complex member inquiries, supports franchise-center teams and RNs, maintains documentation, and contributes to training and process improvement.

Manage and mentor Azure-focused consulting teams, act as a billable Azure Architect (targeted 75% utilization), drive client engagements, oversee delivery and utilization, conduct 1:1s and training plans, contribute to pre-sales, estimate work, resolve personnel issues, and help define client experience and engagement processes.

Design and ship product security improvements covering authentication, authorization, session and token handling, secrets management, third-party access, abuse detection, fraud prevention, and account takeover defense. Threat-model systems, remediate vulnerabilities, build secure developer tooling, and partner with Product, Engineering, and Trust & Safety. Mentor engineers and use AI-assisted development while balancing security controls with user experience.

Own a portfolio of 80–100 SaaS accounts valued at approximately $4M in recurring revenue. Manage onboarding handoffs, adoption, renewals, retention, executive relationships, risk mitigation, and customer health. Lead business reviews, identify expansion opportunities for handoff, represent customer feedback internally, and collaborate cross-functionally with Product, Support, Sales, and onboarding teams. Help shape customer success processes and use AI tools to improve workflows.