Top Tech Jobs & Startup Jobs in Austin, TX

Lead observability and incident management efforts: define SLIs/SLOs, build monitoring/alerting, dashboards, logging, and tracing. Drive incident response, postmortems, and reliability improvements to reduce MTTD/MTTR. Integrate observability into CI/CD, maintain AWS and Kubernetes infrastructure, automate operations, and mentor engineers on SRE best practices.

Leads day-to-day marketing initiatives, coordinating workflows, timelines, campaigns, and cross-functional collaboration. Creates branded print and digital collateral as the primary graphic design resource, manages social media, supports campaign strategy, and maintains brand consistency. Oversees calendars, vendors, contracts, invoices, budgets, documentation, and event-related travel. Requires strong project management, creative execution, digital marketing, leadership, communication, and organizational skills.

Leads the creation, editing, maintenance, and approval of user guides, release notes, and technical documentation for regulated software products. Collaborates with engineering, product, project, and subject matter experts to simplify complex functionality. Establishes documentation standards, publishing processes, content structures, and continuous-improvement frameworks while managing cross-functional initiatives, schedules, quality, consistency, and stakeholder approvals.

Owns customer needs and close-the-loop processes, coordinates with cross-functional teams to resolve issues and improve customer experiences, uses Gainsight to track customer inputs, and mentors junior representatives. Requires advanced knowledge of company products and services, customer engagement experience, and the ability to recommend process improvements.

Own escalated Tier 3 customer issues across Calix Cloud, EXOS, and managed services; troubleshoot complex networking and software problems, identify product defects, collaborate with development and technical teams, mentor frontline support engineers, document solutions, and represent customer needs internally. The role focuses on cloud-connected Wi-Fi products and requires strong networking, scripting, Linux, troubleshooting, communication, and technical account management skills.

Lead application security across the SDLC, partnering with engineering teams on secure architecture, coding, testing, deployment, and cloud services. Conduct manual web application and API testing, improve automated CI/CD security controls, establish secure coding standards, assess third-party risks, support vulnerability management and incident response, and ensure healthcare compliance. The role also develops enterprise-wide security policies and evaluates emerging security technologies.

Drives new business through high-volume prospecting, marketing lead follow-up, referrals, contract reviews, pricing discussions, and lead conversion. Maintains CRM hygiene and pipeline visibility while delivering a strong consignor experience. The role requires 50–100 daily phone and text outreach attempts, luxury market knowledge, objection handling, and consistent quota attainment in a fully remote Tuesday-through-Saturday schedule.

Manage and grow client relationships in the eClinical industry, drive new business and revenue, develop territory and account plans, conduct market intelligence, partner with service delivery and cross-functional teams, use Salesforce for account management, and travel extensively (40-60%).

Plans and executes HR, employee engagement, company-wide meeting, leadership development, facilities, onboarding, and executive support initiatives. Manages project plans, timelines, budgets, vendors, communications, merchandise inventory, and cross-functional stakeholders. Coordinates events, leadership sessions, onboarding materials, and external visibility opportunities while maintaining confidentiality, organization, and operational efficiency. The role is predominantly remote but requires Philadelphia-area attendance and business-related travel.

Monitor and support enterprise network environments, investigate incidents and outages, perform root cause analysis, resolve complex connectivity issues, and improve network performance and operational processes. The role supports LAN, WAN, VPN, cloud, wireless, and security technologies; collaborates with customers and engineering teams; manages ITIL-based incident, problem, and change activities; documents procedures; and participates in implementations, migrations, automation, and on-call support.