Top Tech Jobs & Startup Jobs in Austin, TX

Leads enterprise CCaaS and customer experience transformation sales, from opportunity qualification through solutioning and deal closure. Develops CX strategies, architectures, roadmaps, and AI-driven use cases involving conversational AI, agent assist, analytics, and omnichannel engagement. Builds executive customer relationships, delivers technical and business presentations, manages complex stakeholders and partner ecosystems, and collaborates with architecture, data science, and engineering teams. The role requires 50% travel to customer sites and industry events.

Own growth and go-to-market transformation for Harness’s Internal Developer Portal. Responsibilities include carrying an ARR target, delivering technical demos, supporting discovery and RFPs, developing AI and developer-experience thought leadership, creating marketing and sales-enablement content, building business-value assessments and demo environments, and feeding customer-driven product gaps to engineering. The role partners closely with sales while driving the product toward a product-led or sales-attached growth motion.

Handles complex professional liability claims, primarily legal malpractice claims. Responsibilities include investigating claims, evaluating coverage and risk transfer opportunities, assessing liability and damages, setting appropriate reserves, managing litigation and counsel relationships, negotiating resolutions, communicating exposures, and developing strategies for favorable outcomes. Periodic travel is required for mediations, trials, and related meetings.

Leads data science and reporting initiatives for a commercial insurance organization, including master data management, dashboard and scorecard development, reporting-environment design, data warehouse support, data integrity, normalization, data cleansing, troubleshooting, and end-user training.

Lead cross-team software architecture and delivery across a large .NET platform. Drive migration to .NET 8, strengthen HIPAA-compliant tenant isolation, improve CI performance, establish quality and observability standards, and ship AI features such as clinical documentation tools. Mentor senior engineers, influence hiring standards, conduct complex code reviews, and partner with product leadership. The role requires production experience with C#, .NET, cloud infrastructure, regulated systems, and large language model features.

Owns and continuously improves Strategic Portfolio Management processes, governance, reporting, and tool adoption. Partners with business, technology, finance, and transformation teams to align portfolios with organizational strategy, optimize investments and resources, monitor portfolio health, and support executive decision-making. Develops KPIs, business cases, governance materials, and actionable recommendations while coordinating strategic planning, leadership reviews, process improvements, and transformation initiatives.

Leads multiple concurrent, cross-functional projects through the full project lifecycle, from requirements gathering and planning through execution, deployment, and closure. Identifies operational efficiency and service-level improvements, aligns resources and priorities, manages budgets and risks, ensures regulatory compliance, and communicates status to stakeholders and executives. Applies AI, automation, dashboards, and Microsoft 365 tools to improve reporting and reduce administrative work.

Analyze contact center workload, forecasts, and performance metrics to build staffing and scheduling plans. Develop schedules, evaluate queue strategies, identify operational disruptions, prepare reports, assess productivity, provide feedback to supervisors, maintain staffing records, and assist in workforce management policy development.

Own the sales pipeline for new prospects, manage CRM activity, conduct outreach and virtual demos, follow up across multiple channels, handle objections, negotiate pricing, and convert qualified leads into customers. The role partners with senior sales, maintains pipeline hygiene, meets revenue targets, provides customer and messaging feedback, and supports upselling while working Pacific Standard Time hours.

Leads technical execution of post-quantum cryptography offerings, translating customer needs into engineering backlogs and solution architectures. Advises customers on cryptographic inventories, risk prioritization, crypto-agility, and phased PQC migration roadmaps. Provides technical oversight for NIST-aligned implementations, supports proposals and demonstrations, assesses key-management risks, and develops partnerships involving distributed key management and quantum-resistant solutions.

Designs, develops, and maintains technical and end-user training for Marine Corps ITSM processes and BMC Remedy/Helix systems. Creates SCORM-compliant CBTs, videos, simulations, storyboards, job aids, and quick-reference guides. Collaborates with SMEs and stakeholders, validates training environments, supports software releases and configuration changes, and tracks deliverables and quality documentation. The role requires strong instructional design, technical training, eLearning, ITIL, and government or enterprise experience.

Support enterprise clients through product onboarding, implementation, and ongoing technical assistance. Lead client presentations, troubleshoot production and data-processing issues, manage technical support tickets, and collaborate with Client Services, Sales, and Operations. Develop product expertise and serve as a key client contact through calls and high-touch communication.

Own end-to-end product execution for business automation and AI applications, including roadmap definition, backlog management, Agile ceremonies, delivery timelines, UAT, production support, and KPI-driven prioritization. Partner with Engineering, QA, and executive stakeholders to deliver measurable business outcomes. Mentor Product Owners and Business Analysts, establish scalable product practices, resolve dependencies and escalations, and prepare for broader product management leadership.

Leads customer and user experience design for travel products and services. Conducts user research and usability testing, develops personas, journey maps, and wireframes, collaborates with product, marketing, and engineering teams, advocates for user-centered design, and improves experiences using feedback and data.