Top Tech Jobs & Startup Jobs in Austin, TX

Owns and enhances Salesforce and other commercial applications supporting Sales, Service, Marketing, and customer-facing functions. Partners with stakeholders, IT teams, vendors, and external partners to analyze processes, manage application backlogs, improve data quality, support integrations, and deliver system enhancements. Coordinates technology initiatives, participates across the SDLC, promotes data governance and user adoption, and contributes to application roadmaps, testing, change management, and production support.

Provides technical troubleshooting and functional support for Jenzabar products used by higher education institutions. Resolves application and system issues using SQL, logs, browser developer tools, and structured workflows; manages multiple customer cases; documents solutions; communicates with customers and internal teams; and escalates issues to Product and Engineering. The role requires customer empathy, strong prioritization, problem-solving, communication, adaptability, and familiarity with web applications, enterprise software, and higher education processes.

Develop and maintain ServiceNow applications, workflows, portals, integrations, scripts, and platform customizations. Gather requirements, design solutions, test and deploy applications, troubleshoot performance and reliability issues, support incidents and maintenance windows, document technical designs, and collaborate with partners, administrators, vendors, and developers in an Agile environment. The role also performs ServiceNow administration and contributes to platform improvements and roadmap initiatives.

Administer and optimize enterprise ServiceNow environments across production, test, and development. Responsibilities include platform configuration, upgrades, patches, monitoring, integrations, scripting, security, access management, incident resolution, documentation, governance, vendor coordination, and technical consulting. The role also develops implementation plans, supports ServiceNow applications, resolves complex issues, and guides platform enhancements aligned with university needs.

Designs, deploys, governs, and supports enterprise Databricks platforms across AWS Commercial and GovCloud environments. Responsibilities include Terraform-based workspace deployment, AWS networking, Unity Catalog administration, CI/CD automation, security and governance controls, platform monitoring, cost optimization, incident escalation, and stakeholder guidance. Requires extensive Databricks administration, AWS infrastructure, infrastructure-as-code, Python, Linux, and federal security environment experience.

Build and maintain production-grade batch and streaming data pipelines in Databricks using PySpark and SQL. Develop ingestion frameworks, data models, APIs, data quality checks, monitoring, and Medallion Architecture across bronze, silver, and gold layers. Integrate diverse data sources, optimize Spark workloads, document data lineage and architecture, and collaborate with engineering and federal stakeholders. An active Secret clearance or higher is required.

Lead the strategy, roadmap, and execution of an AI-driven B2B SaaS platform for government contracting. Translate RFP and customer needs into prioritized product enhancements, collaborate with AI research and cross-functional teams, apply agile methodologies using Jira, and drive successful product launches and adoption.

Provide analytics, automation, and reporting to support compliance testing and monitoring. Collect, validate, reconcile, and analyze large data populations; develop repeatable testing routines, dashboards, and automated solutions; support sampling, exception analysis, reporting, and stakeholder requests to identify trends, risks, and remediation status.

Owns engineering, administration, scaling, and reliability for Microsoft 365, Entra ID, Azure, and Azure Virtual Desktop environments. Serves as a Tier 3/4 escalation lead, manages identity and Zero Trust controls, supports Exchange Online and virtualization, collaborates on security and SOC 2 compliance, and automates tenant administration using PowerShell and Microsoft Graph API. The role also aligns outsourced helpdesk operations, develops SOPs, and leads complex troubleshooting and incident containment.

Own marketing operations, enterprise B2B attribution, campaign and event tracking, lifecycle triggers, and marketing data alignment. Build the infrastructure connecting campaigns, website activity, in-app messaging, pipeline, and revenue. Lead automation and AI agent development to replace manual execution across demand generation and product marketing while operating initially as a team of one.

Conduct applied AI safety research using white-box methods such as activation explainers, steering, attribution, and model-internal interventions. Evaluate methods on realistic, large-scale models and agentic coding tasks, develop practical monitors and interventions, publish findings, propose research directions, and engage with researchers, frontier AI developers, governments, and the broader AI alignment community.

Supports a lead instructor in delivering cybersecurity training for CompTIA certification and entry-level SOC analyst careers. Assists learners during virtual and in-person classes, troubleshoots lab, software, network, and audiovisual issues, provides tutoring, grades assignments, tracks attendance and performance in Canvas LMS, maintains records in Salesforce, and participates in learner and instructor check-ins. The role may occasionally teach lessons and requires ongoing cybersecurity upskilling.