Top Tech Jobs & Startup Jobs in Austin, TX

Coordinates administrative, operational, billing, reporting, scheduling, documentation, onboarding, and project-support activities for distributed service operations teams. Maintains dashboards, trackers, filing systems, invoice records, and stakeholder communications while identifying process improvements. Supports finance, operations, client, and leadership teams, analyzes data, resolves billing discrepancies, and coordinates meetings, travel, training, and follow-ups.

Leads Rimini Street’s global pre-sales organization, driving strategic enterprise deal execution, win rates, sales-cycle velocity, and revenue growth. Partners with sales and executive leadership on complex pursuits, builds global coverage and performance models, coaches solution architects, strengthens value-based selling, and ensures consistent technical validation and customer engagement. The role also collaborates cross-functionally to improve positioning, delivery readiness, commercial alignment, and customer outcomes.

Leads financial planning, reporting, budgeting, forecasting, modeling, and analytics for the Mortgage Originations business. Partners with senior leaders, Data Science & Analytics, Capital Markets, Corporate Development, and the CFO to support strategy, transactions, shareholder relations, and financial systems enhancements. Oversees a finance data warehouse launch, develops reporting metrics, manages policies, drives automation, and leads and develops the finance team.

Provides enterprise platform support for USAA by managing customer tickets, performing technical triage, coordinating escalations, communicating resolutions, and delivering root cause analyses. Coordinates cross-functional projects, deployments, releases, patches, and post-deployment monitoring. Builds client relationships, manages expectations, documents plans and decisions, and advocates for customer needs while balancing support, technical, and project coordination responsibilities.

Support developers and businesses using the PlanetScale database platform by troubleshooting production issues across applications, databases, infrastructure, and product behavior. The role involves resolving tickets and technical questions, explaining queries and workflows, creating documentation and playbooks, identifying recurring customer friction, and partnering with Engineering on product improvements and scalable support processes.

Conduct software demonstrations and training for prospects, customers, and employees; configure demonstration databases; research customer needs; tailor product presentations; answer technical and process questions; support trade shows and sales efforts; develop demonstration materials; participate as a product subject-matter expert; and coordinate with internal teams to support implementation transitions.

Manage complex customer support escalations, account provisioning, technical troubleshooting, database queries, API diagnostics, tracking pixel QA, and outage communications. The role serves as a senior technical client contact, investigates UI and data issues, escalates defects to Engineering, mentors support analysts, maintains documentation, improves workflows, and partners cross-functionally to enhance customer experience and platform resolution processes.

Provides technical presales support by discovering customer requirements, designing Precisely solutions, leading technical discussions, delivering customized demonstrations, and implementing proofs of concept. Builds cloud and AI-driven data solutions using platforms such as Databricks, Snowflake, AWS, Azure, and GCP. Advises customers on data strategies, supports sales teams, influences product positioning, and represents the company at industry events. The role is fully remote in the United States with approximately 30% travel.

Owns GTM operations from opportunity creation through renewal, including pipeline analytics, forecasting, Salesforce and Clari administration, AI-enabled workflow automation, data governance, customer handoffs, renewal processes, and partner operations. Builds trusted reporting, improves pipeline discipline and forecast accuracy, identifies deal and renewal risks, and partners with Sales, Customer Success, Finance, Partnerships, and executives on commercial decision-making.

Administer and engineer enterprise Atlassian platforms including Jira, Jira Service Management, and Confluence. Gather requirements, design and configure workflows, manage access and integrations, support ITSM operations, troubleshoot incidents, coordinate releases, develop automation and reporting, and drive user adoption through training and documentation. The role requires customer-facing solution design, disciplined change management, platform governance, and collaboration with Government users, vendors, and technical teams in a regulated federal environment.