Top Tech Jobs & Startup Jobs in Austin, TX

Owns corporate customer success strategy by identifying customer experience gaps, improving processes, supporting frontline teams, driving loyalty and revenue growth, communicating CX impact to executives, developing employee training, and standardizing use of LIMS, Client Connect, and Salesforce. Requires laboratory or related industry expertise, strong technical troubleshooting and communication skills, project leadership, and travel across the company network.

Manage strategic customer relationships for a clinical research SaaS platform. Drive adoption, satisfaction, retention, renewals, and account expansion through success plans, proactive engagement, training, product guidance, and issue resolution. Collaborate with sales, product, professional services, and support teams; track customer health, usage, satisfaction, and renewal metrics; communicate insights through reports and business reviews. Travel up to 15% to meet key accounts.

Develops, modifies, tests, and supports software applications using C/C++ and related frameworks. Responsibilities include performance monitoring, database assessment, customer support, software and hardware installation coordination, project requirements analysis, and collaboration on design specifications. Preferred experience includes Qt, QML, Widgets, FFmpeg video encoding and decoding, and unmanned aircraft systems.

Supports brand and product marketing initiatives by designing digital and print collateral, resizing and formatting creative assets, assisting with campaign layouts, preparing production-ready files, maintaining brand consistency, and organizing design libraries. Collaborates with marketing and design teams while gaining practical experience in production design, brand storytelling, and creative workflows.

Manage customer order fulfillment, backlog prioritization, shipment commitments, special projects, vendor coordination, and documentation requests. The role coordinates cross-functional teams, resolves operational bottlenecks, tracks project milestones, supports customer communications, monitors vendor performance, and identifies process improvements to improve on-time shipment performance and customer satisfaction.

Provides enterprise-level legal leadership on business and human rights, responsible sourcing, forced labor, and supply chain due diligence. Develops legal strategies, governance frameworks, policies, training, and regulatory guidance; advises on investigations, escalations, sustainability regulations, public policy, and stakeholder engagement. Partners with Legal, Sustainability, Procurement, Finance, Public Affairs, and regional teams to implement consistent, risk-balanced approaches across a global organization.

Own Kindred’s public policy and government relations strategy across North American markets. Build relationships with officials, regulators, and industry groups; monitor housing, tax, platform, and accommodation regulations; develop advocacy materials and policy narratives; manage economic research, consultants, lobbyists, and city partnerships; and coordinate lobbying compliance with the General Counsel. The role is an individual contributor position with responsibility for building the function from the ground up.

Leads marketing performance measurement and optimization for a large media portfolio across paid, earned, and owned channels. Defines full-funnel KPIs, advances attribution and incrementality testing, translates analytics into executive recommendations, partners on campaign strategy and budget allocation, and manages analysts and reporting specialists. Focus areas include media efficiency, ROAS, customer lifetime value, first-party data, and cross-channel performance.

Owns R&D deliverables for customer-facing technical projects from intake through completion. Establishes intake, triage, prioritization, SLA, escalation, reporting, and continuous-improvement processes. Coordinates engineering, product, PMO, implementation, support, and customer-facing stakeholders; manages concurrent work, capacity, risks, timelines, and expectations without formal authority. Uses metrics and AI tools to improve delivery and operational efficiency.

Owns client outcomes, relationships, service delivery, billing coordination, escalations, and contractual performance for high-profile accounts. Coordinates cross-functional teams, monitors SLAs, incidents, KPIs, and client health, leads service improvement plans, provides executive communications, and supports ITSM governance. Partners with sales and operational teams to improve customer satisfaction, manage risks, and align technology services with client business goals.