Top Tech Support Jobs in Austin, TX
Seeking an experienced Incident Responder to train partners and customers on protecting organizations against advanced attackers. Responsibilities include leading courses on endpoint security technology, conducting web-based course delivery, collaborating with teams to create effective courses, and serving as a subject matter expert.
The IT Support Services Manager is responsible for managing the global IT Support Team to ensure successful IT support, handle urgent issues, provide data reporting, and oversee procurement processes. The role involves training and mentoring the support team, maintaining positive relationships with department leaders, and developing IT policies and procedures.
As a Technical Support Engineer at WalkMe, you will be the primary point of contact for customers, providing prompt and effective solutions to ensure high customer satisfaction. Your responsibilities include communication with customers, promoting product knowledge, and contributing to an enhanced customer experience. Requirements include customer-facing experience, HTML, jQuery, and CSS knowledge, problem-solving skills, and ability to work independently and as part of a team.
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As a Technical Support Manager, you will lead a team of Support Engineers dedicated to resolving customer issues and advocating for their needs. You will partner closely with engineering leaders to ensure better customer outcomes. Your responsibilities will include team management, ownership of support metrics, process evolution, cross-functional projects, and team mentorship.
The Manager, Information Systems (IS) III - Fraud Technology Engineering will lead a team in creating innovative products for proactive detection, prevention, and mitigation of fraud. Responsibilities include leadership, talent development, technology stack management, strategic planning, and operational oversight of the fraud technology platform.
Principal Consultant at Enverus, leading energy SaaS company. Strategic advisor to clients, driving adoption and usage of platforms. Facilitate solution integration, enhance workflows, and create long-term partnerships. Assist in strategic pursuits, onboarding strategies, and client engagement best practices. Provide product feedback, conduct client training, and promote Enverus value. Key liaison for communication and client relationship management.
The Principal Technical Consultant, Integrations Specialist at ServiceNow works with customers to accelerate and drive business outcomes by implementing integrations and AI solutions on the ServiceNow platform. Responsibilities include devising platform development plans, implementing AI offerings, resolving user issues, and analyzing data configurations.
The Advanced Support Consultant (ASC) is responsible for providing superior reactive and proactive support for customers using ETO, Apricot, and/or Penelope software. Responsibilities include diagnosing and resolving issues, conducting customer meetings, and documenting interactions.
As an IT Support Specialist at Restaurant365, you will provide front-line technical support, troubleshoot hardware and software issues, and maintain the internal IT systems. Responsibilities include end-user support, troubleshooting, hardware and software maintenance, network support, security enforcement, documentation, and user training.
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Service Desk Manager overseeing operations of the Service Desk and managing a team of technicians providing resolution to internal customer issues. Responsibilities include performance evaluation, training, troubleshooting, and vendor management. Requires 5+ years of customer service experience.
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