Top Tech Jobs & Startup Jobs in Austin, TX

Manages global service desk operations, including 24/7 coverage, KPI and SLA performance, ticket accountability, escalations, customer support, and technical problem resolution. Leads service desk staff through coaching, training, performance reviews, and development planning. Maintains SOPs and documentation, improves service delivery, supports customer relationships, and provides technical leadership across MSP operations.

Lead end-to-end ERP implementation projects for clients, managing planning, budgets, timelines, resources, risks, deliverables, and stakeholder communications. Serve as the primary client liaison, coordinate cross-functional and third-party teams, oversee change requests and project financials, and ensure successful project closure and transition to support. Contribute to process improvement, client relationship growth, and sales scoping. The role focuses on Sage X3 or similar ERP solutions in process or distribution manufacturing environments.

Develops and delivers instructor-led, virtual, and self-paced training for business systems and technology tools. Creates presentations, job aids, videos, process documentation, and knowledge articles; supports system adoption, launches, onboarding, and AI enablement. Partners with subject matter experts and stakeholders to translate system updates into learning content, facilitate training, maintain materials, and track participation, feedback, and adoption metrics.

The Senior Accountant will manage payroll accounting, reconciliations, month-end close activities, payroll liabilities, benefits, taxes, garnishments, and wage expenses. The role also supports payment processing, including wires and ACH payments, contract accounting analysis in Sage Intacct, commission coding, revenue recognition schedules, audits, and compliance. Success requires strong Excel skills, payroll accounting expertise, attention to detail, and effective collaboration across finance, HR, accounting, and operations teams.

The Sage X3 Functional Consultant analyzes client business processes, defines functional requirements, designs ERP solutions, performs gap analysis, documents workflows, and supports testing and implementation. The consultant manages project delivery, client relationships, upgrades, issue resolution, and product acceptance while assisting sales with proposals, estimates, demonstrations, and presales activities. The role requires Sage X3 or comparable ERP implementation expertise, distribution/manufacturing experience, and at least 50% travel to U.S. client locations.

Manages a portfolio of managed services clients to drive retention, service adoption, satisfaction, and relationship growth. Serves as the primary client relationship owner, leads business and service reviews, monitors client health and risks, coordinates escalations, and advocates for improved service delivery. Partners with sales teams on cross-sell, upsell, and renewal readiness while maintaining CRM records, tracking KPIs, and using client insights and AI tools to improve operational effectiveness.

Leads complex Sage Intacct ERP implementations from discovery through go-live and support transition. Responsibilities include requirements gathering, process analysis, solution design, configuration, testing, training, change management, risk and scope management, stakeholder engagement, and technical coordination. The role also supports presales scoping, client expansion opportunities, consultant mentoring, and continuous improvement of implementation methodologies.

Implements and supports client desktop, server, networking, security, backup, and cloud technologies in an MSP environment. Provides second-level service desk escalation, remote troubleshooting, onsite support, project engineering, documentation, ticket management, status reporting, and client communication. The role owns resolution time, customer satisfaction, utilization, and SLA metrics while maintaining certifications and adapting to new platforms.

Leads a 24x7 managed IT services practice across Service Desk, NOC, SOC, field services, and project delivery. Oversees service quality, operational metrics, escalations, capacity, utilization, financial drivers, and continuous improvement. Builds and develops high-performing teams, manages client health and executive escalations, supports retention and growth, and partners across Sales, PMO, Client Experience, and other practices to deliver consistent client outcomes.

Lead and coach an Acumatica sales team across the U.S. and Canada, driving new business revenue in manufacturing, construction, and food and beverage. Responsibilities include developing sales strategies, managing the full pipeline, delivering tailored product demonstrations, negotiating contracts, closing high-value deals, collaborating with marketing, and owning revenue forecasting and reporting.