Top Tech Jobs & Startup Jobs in Austin, TX

Serve as the primary technical contact for top SaaS accounts, driving product adoption, troubleshooting integrations and APIs, advising on configuration and optimization, managing escalations with Product and Engineering, documenting issues, supporting QBRs, and partnering with account teams to retain and expand customer relationships.

Design and deliver enablement strategy and content for CX teams to improve retention, satisfaction, and expansion. Use CX data and Gainsight health signals to drive coaching, training, and AI-enabled workflow improvements. Lead cross-functional projects, run workshops, monitor performance metrics, and act as a trusted advisor to optimize onboarding, renewals, and proactive customer management.

The Staff Data Analyst will build Boulevard's product data foundation, create data-driven recommendations, develop dashboards, conduct deep analyses, and foster a data-driven culture within the organization.

The Customer Success Manager at Boulevard manages relationships with Mid-Market customers, ensuring they receive ongoing value from the platform through retention strategies and account health monitoring.

Lead marketing operations and systems (Marketo, Customer.io, Salesforce); design lifecycle, lead scoring, and journey frameworks; implement AI-driven automation; build reporting linking marketing to pipeline and revenue; partner with Sales, RevOps, and Data; and hire and run a high-performing Marketing Operations team.

The Director of Payments & Risk Operations at Boulevard will manage integrated payment systems, risk performance, and drive AI-native decision-making to support growth and efficiency.