Top Tech Jobs & Startup Jobs in Austin, TX

Provide first-line customer and technical support for MDCalc products. Manage support tickets from intake through resolution, troubleshoot light technical issues, escalate complex problems to engineering, and follow up with users. Identify recurring issues, maintain documentation and knowledge-base content, improve support processes, monitor support metrics, and communicate product risks and updates to internal teams.

Owns revenue, profitability, and growth across wholesale retail, Amazon, DTC e-commerce, international accounts, and media channels. Responsibilities include managing major retail relationships, negotiating pricing and promotions, overseeing Amazon operations and advertising, setting channel architecture, forecasting, budgeting, and leading channel P&L reporting. The role also manages brokers and agencies, coordinates with Operations and Supply Chain, expands distribution, and protects brand positioning across markets.

Own university data integrations from source discovery through validated, signed-off feeds. Build SQL queries and scheduled extracts, model data, support partner upgrades and migrations, translate institutional policies into accurate data feeds, and improve monitoring, documentation, and reusable integration patterns. Collaborate with registrars and database administrators while supporting a named set of university partners. The role requires deep experience with student information systems, including PeopleSoft, and occasional travel for partner onsite engagements.

Own and scale Bitsight’s SaaS cloud infrastructure, focusing on reliability, security, automation, and cost efficiency. Design complex systems, troubleshoot production issues, validate AI-assisted infrastructure automation, and improve delivery processes. Lead technical discussions, establish infrastructure best practices, mentor engineers, and collaborate across teams. The role requires strong Linux, scripting, containerization, cloud, infrastructure-as-code, networking, and observability expertise, with occasional off-shift production support.

Designs and maintains scalable data pipelines, warehouse models, and analytics solutions. Builds natural-language data interfaces using GenAI and LLM techniques, optimizes SQL, improves data quality and observability, and supports distributed data platforms on AWS or GCP. Partners with engineering, analytics, business, and product teams, contributes to shared codebases, establishes development standards, and participates in production on-call and incident response.

Direct customer support strategy, operations, and team leadership while transforming support through AI-powered tools and automation. Own patient NPS and core support KPIs, evaluate and deploy support technologies, improve efficiency and resolution outcomes, and report ROI to executives. Partner with Product, Engineering, Data, Clinical, Network Operations, and Customer Success teams while ensuring HIPAA and data-privacy compliance. Recruit, train, and develop support professionals and lead change management for new tools and workflows.

The Sales Development Representative generates qualified pipeline through personalized phone, email, and LinkedIn outreach. Responsibilities include engaging decision-makers, qualifying inbound and outbound prospects, setting meetings, coordinating with account executives, maintaining Salesforce records, meeting pipeline targets, and improving messaging using performance data. The role also collaborates with Sales, Marketing, and Business Operations while developing expertise in identity verification, biometrics, fraud prevention, and digital banking markets.

Perform end-to-end, integration, system, user acceptance, and automated testing for software applications. Create test strategies, plans, documentation, and automated test cases; execute tests; assess results; and track defects through resolution. Translate business requirements into technical requirements, identify risks, troubleshoot application issues, and collaborate with engineering and development teams. Support product implementations, training, technical escalations, and quality assurance oversight across project workstreams.

Owns expansion and revenue growth across existing health system accounts. Responsibilities include identifying opportunities, converting engagements to platform agreements, managing executive and clinical stakeholder relationships, developing account plans, supporting renewals, maintaining CRM and forecasts, and providing account intelligence for product and pricing decisions.

Manages project cost setup, contract billing, financial reporting, budgets, cash-flow projections, and contract closeout activities. Reviews construction contract costs, funding, change orders, retainage, subcontractor invoices, progress billings, and financial performance. Coordinates with accounting, project management, operations, contracts, vendors, and subcontractors to ensure accurate cost tracking, revenue recognition, compliance, and timely billing. Supports audits, government reporting, Costpoint administration, and internal training.