Top Tech Jobs & Startup Jobs in Austin, TX

Provide Level II help desk support for managed services clients: resolve phone and ticketed issues, escalate and assist Level I, maintain KB and documentation, configure endpoints, troubleshoot networks, security, printers and mobile devices, and communicate SLA status.

Lead design, development, and implementation of Salesforce solutions (LWC, Apex, Visualforce) including Experience and Commerce Cloud and Accounting Seed. Build integrations (REST/SOAP, payment gateways), CPQ and Marketplace apps, mentor developers, perform code reviews, and optimize platform performance and reliability.

Lead and grow the Creative Strategy function, defining vision, frameworks, and operating models. Partner with senior customers and cross-functional teams to solve business challenges using insight-driven, AI-enabled strategic thinking. Ensure high-quality strategy across major engagements, drive customer growth, and represent Superside externally.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

Qualify and engage inbound leads and outbound prospects for Territory Account Managers through research, calls, social outreach, and email; schedule meetings, maintain Salesforce data, meet activity targets, and support events and tradeshows.

Design, develop, debug, support and maintain mainframe COBOL-based retail lending, leasing and collections applications. Lead integration, provide domain expertise, mentor junior staff, write documentation, assess risk and collaborate with delivery teams to implement application enhancements and production support.

Lead a centralized capture and growth organization driving pipeline-to-backlog conversion across four segments. Own capture process, CRM and BD tech stack, CI/PTW, long-range bookings planning, PAC and government relations, coach capture managers, evaluate AI opportunities, and report forecasting to executives.

Lead mid-scale telecom/ICT engineering projects from programming through closeout. Provide technical design, coordination, documentation, mentorship, and contribute to standards, GitHub workflows, and client relationships while ensuring scope, schedule, and budget alignment.

Own strategic relationships with enterprise Delphix customers in the central US to drive adoption, mitigate risk, secure renewals, identify expansion, coordinate cross-functional teams, measure KPIs, and manage escalations.