Top Tech Jobs & Startup Jobs in Austin, TX

Provides enterprise platform support for USAA by managing customer tickets, performing technical triage, coordinating escalations, communicating resolutions, and delivering root cause analyses. Coordinates cross-functional projects, deployments, releases, patches, and post-deployment monitoring. Builds client relationships, manages expectations, documents plans and decisions, and advocates for customer needs while balancing support, technical, and project coordination responsibilities.

Support developers and businesses using the PlanetScale database platform by troubleshooting production issues across applications, databases, infrastructure, and product behavior. The role involves resolving tickets and technical questions, explaining queries and workflows, creating documentation and playbooks, identifying recurring customer friction, and partnering with Engineering on product improvements and scalable support processes.

Supports medical device production through engineering investigations, process improvement, troubleshooting, validation reporting, and project execution. The intern helps reduce scrap, increase output, develop products and processes, and achieve safety, quality, delivery, and cost goals while collaborating with cross-functional teams.

Conduct software demonstrations and training for prospects, customers, and employees; configure demonstration databases; research customer needs; tailor product presentations; answer technical and process questions; support trade shows and sales efforts; develop demonstration materials; participate as a product subject-matter expert; and coordinate with internal teams to support implementation transitions.

Manage complex customer support escalations, account provisioning, technical troubleshooting, database queries, API diagnostics, tracking pixel QA, and outage communications. The role serves as a senior technical client contact, investigates UI and data issues, escalates defects to Engineering, mentors support analysts, maintains documentation, improves workflows, and partners cross-functionally to enhance customer experience and platform resolution processes.

Owns GTM operations from opportunity creation through renewal, including pipeline analytics, forecasting, Salesforce and Clari administration, AI-enabled workflow automation, data governance, customer handoffs, renewal processes, and partner operations. Builds trusted reporting, improves pipeline discipline and forecast accuracy, identifies deal and renewal risks, and partners with Sales, Customer Success, Finance, Partnerships, and executives on commercial decision-making.

Administer and engineer enterprise Atlassian platforms including Jira, Jira Service Management, and Confluence. Gather requirements, design and configure workflows, manage access and integrations, support ITSM operations, troubleshoot incidents, coordinate releases, develop automation and reporting, and drive user adoption through training and documentation. The role requires customer-facing solution design, disciplined change management, platform governance, and collaboration with Government users, vendors, and technical teams in a regulated federal environment.

Perform end-to-end, integration, system, user acceptance, and automated testing for software applications. Create test strategies, plans, documentation, and automated test cases; execute tests; assess results; and track defects through resolution. Translate business requirements into technical requirements, identify risks, troubleshoot application issues, and collaborate with engineering and development teams. Support product implementations, training, technical escalations, and quality assurance oversight across project workstreams.

Perform bank reconciliations, prepare accurate financial statements, maintain supporting schedules and accounting controls, audit financial transactions, resolve discrepancies, respond to inquiries, and support month-end and year-end close processes for association management clients.

Architect and govern Azure-based event-driven integration platforms and an AI-powered Snowflake data intelligence platform. Design APIs, routing, transformation, observability, security, semantic layers, RAG memory, inference, recommendation, and agent orchestration systems. Lead architecture workshops, roadmaps, estimates, documentation, stakeholder presentations, and engineering mentorship while ensuring compliance with financial services governance and security requirements.